RETURNS POLICY

Currently, we support 2 days return policy. In case you have any issue with the product received, the same must be informed to us through Contact Us link at the bottom of this page; within 2 days of order receipt. Kindly mention your order ID in the message.

All our products pass through quality checks to ensure a positive experience for all our customers.

Issue CategoryReturn Eligibility PeriodLogistics cost
Wrong Product ReceivedWithin 2 days of deliveryReturn – Shreyaan Global Exim
Forward – Shreyaan Global Exim
Manufacturing DefectWithin 2 days of deliveryReturn – Shreyaan Global Exim
Forward – Shreyaan Global Exim
Item not likedNot eligible for refundNot eligible for refund
Size Change requestWithin 2 days of deliveryReturn – Buyer
Forward – Buyer
Damaged ArticleWithin 2 days of deliveryReturn – Buyer
Forward – Buyer

Kindly note that the sale and discount section articles are not covered for replacing and refund requests.

Please note that the product(s) should be unused, unwashed with all original tags intact, and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.

If any or all products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable to the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Cancellation Policy

Steps to raise return request:

Notify our team within 3 hours of order created and share the issue particulars using Contact Us link at the bottom of this page.
Our Customer Support (CS) team will connect with you and understand the issue.
On cancellation done, we will process the refund within 72 hours from the cancellation request.
Once the refund is processed, it shall reflect in your bank account within 15 business days.
Refund Policy

In case of cancellation, the cancellation request must be submitted within 3 hours of placing the order. Once the request is received, we will initiate the refund within 15 days. Once the refund is initiated, the amount shall reflect in your bank account within 8-10 business days.

Return Process:

Steps to raise return request-

Notify our team within 2 days of product delivery and share the issue particulars (using Contact Us link at the bottom of this page) as per the table above.
Our Customer Support (CS) team will connect with you and understand the issue.
On return approval, kindly arrange for shipping the product to address shared by the CS team and share the proof of dispatch.
Partial Fulfillment Scenario

We strive to provide the best experience to all our customers and are always dedicated to achieving the same. In any unfortunate case, wherein we are unable to fulfill the complete order; the amount towards pending articles will be refunded. Refunds will be initiated as mentioned in the Refund Process above. Available articles will be fulfilled and shipped.

Disclaimer

This policy is for the benefit of our buyers and supports them in their business. We reserve the right to discontinue services and/or block the account of such users, who are found to be misusing or exploiting these policies or making fraudulent requests; without prior notice.